Privacy Policy
Last updated: January 18, 2026
Data We Collect
Personal info, pet records, and usage data to provide our services
Your Rights
Access, correct, export, or delete your personal data anytime
Data Security
Industry-standard encryption and security measures protect your data
1. Introduction
PetChart ("we", "our", or "us") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our veterinary electronic health records platform.
2. Personal Data We Collect
We collect the following types of personal data:
2.1 Information You Provide
- Account Information: Name, email address, phone number, and password
- Client Information: Contact details, address, and communication preferences
- Pet Information: Pet name, species, breed, age, weight, medical history, vaccination records, and photos
- Payment Information: Billing details for invoice processing (we do not store credit card numbers)
2.2 Information Collected Automatically
- Usage Data: Pages visited, features used, and interaction patterns
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and error logs for security and troubleshooting
3. Purpose of Data Collection
We collect and use your personal data for the following purposes:
- Providing veterinary electronic health record services
- Managing appointments and sending reminders
- Processing invoices and payments
- Sending vaccination and wellness reminders
- Communicating important updates about your pets' care
- Improving our services and user experience
- Ensuring platform security and preventing fraud
- Complying with legal and regulatory requirements
4. Consent
By using PetChart, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. Where required by law, we will obtain your explicit consent before collecting sensitive personal data.
You may withdraw your consent at any time by contacting us. However, please note that withdrawal of consent may affect our ability to provide certain services to you.
5. Disclosure of Personal Data
We may share your personal data with:
- Veterinary Clinics: Your data is accessible to the veterinary practice you are registered with
- Service Providers: Third-party providers who assist in operating our platform (hosting, email, analytics)
- Legal Requirements: When required by law, court order, or government authorities
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal data to third parties for marketing purposes.
6. Your Rights Under PDPA
Under the PDPA and other applicable laws, you have the following rights:
Right to Access
Request a copy of your personal data we hold
Right to Correction
Request correction of inaccurate or incomplete personal data
Right to Data Portability
Request your data in a machine-readable format for transfer
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements
To exercise any of these rights, please contact us at tharlinhtet@vertexone-technologies.com. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Medical records may be retained for the period required by veterinary regulations in your jurisdiction.
When personal data is no longer needed, we will securely delete or anonymize it.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments and audits
- Access controls limiting data access to authorized personnel
- Employee training on data protection
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside Singapore. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data in accordance with the PDPA.
10. Cookies and Tracking Technologies
We use essential cookies and similar technologies to operate our platform. These include authentication cookies and session management. We do not use third-party advertising cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer: